The Kansas City Association of Contact Center Professionals is growing and would like to link with similar local associations as well as national organizations such as to share knowledge and best practices.
We are a not-for-profit organization whose members are from various call center types and sizes with a wide range of services represented including Technical, Customer Care, Financial, Legal, Medical, Outbound, Outsourcers and Collections. The association also includes vendors who can assist in all aspects of contact center operations.
Our purpose is to share best practices across the many support professionals as well as learn the latest and greatest in technology, tools, business process, and customer service.
If you have website recommendations, best practices to share, or any other useful information please let me know.
Thanks
Les
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